GENERAL BOOKING AND CANCELLATION POLICY
All the bookings have to be passed to our office and will be done only after receipt of a deposit. The amount of deposit will depend on the package, type of hotels and the dates. During Christmas and New Year, rooms are confirmed against full non-refundable deposits. The train and flight tickets can be purchased against full payments.
We need the following information at the time of bookings:
Hotel bookings
: Name, nationality and arrival/departure details with timings.
Tour bookings :
Name, nationality and arrival/ departure details with timings.
Flight bookings :
Name, nationality with gender (male or female) & passport details.
Train bookings :
Name, nationality with gender (male or female), birth dates and a copy of passport.
For groups, the policies depend on itinerary, services and the hotels are being used.
CANCELLATION POLICY FOR INDIVIDUALS
The cancellation policies for Individuals is:s
Cancellation received from booking date to 30 days prior to arrival into India - 10% of total billing.
Cancellation received less than 29 days upto 21 days prior to arrival into India - 50% of total billing.
Cancellation received less than 20 and upto 15 days prior to arrival into India - 75% of total billing.
Cancellation received less than 14 days prior to arrival into India - 100% of total billing.
At times, certain services or hotels can ONLY be reserved against deposit or full payment, which of course will be advised to you well in advance and accordingly will be charged also.
During Peak seasons (November – February or any festival dates) since we have to make non-refundable advance payments to hotel 45 - 60 Days prior in advance so any cancellation received after this will lead to 100% amount being charged.
MOST IMPORTANT:
once we guaranteed the reservations or issued non-refundable guaranteed vouchers to the hotels, there will not be any refund, irrespective of the time of cancellation.
For groups, the policies depend on itinerary, services and the hotels are being used.
CANCELLATION POLICY FOR FLIGHT & TRAIN RESERVATIONS:
Once the Flight tickets purchased or issued in Normal Economy class, there will be cancellation of US$ 45 to 60 per person/ per sector. For Flight tickets issued under INSTANT PURCHASE/ CHEAPER/SPECIAL airfares, full cancellation fees will be applicable. No layover or compensation may be available in case of any flight connection missed due to cancellation of flight or late running of a flight.
For Train ticket,
once issued, per person per sector cancellation fees will be applicable, which will be updated you at time of booking of train. No layover or compensation is offered by the Railways in case of any cancellation of a train journey or late running of a train.
